When it comes to security for your network,
e-mail and web access; it is hard to beat
Astaro's Full Guard and Full Guard Premium
Bundles which can be purchased in 1, 3, or
5-year subscriptions and applied on Astaro's
Hardware,
Software,
and
Virtual appliances.
Both the Full Guard and Full Guard Premium
provide you all three of Astaro's Security
Gateway Applications . . .
. . . at a greater value than if you
purchased all three separately.
What's the Difference?
The only difference between the Full Guard
and Full Guard Premium Bundles is that the:
___________________________________________________________________________________________
*Standard
Support: Included with every 1, 3,
or 5-year subscription of Network Security,
E-mail Security, or Web Security
applications or Full Guard Bundle. It offers
a 24 hour bring in^
hardware replacement, automatic software
updates as well as technical 10x5 support
via Astaro partners. Upgradeable to Premium
Support**.
**Premium
Support: Comes bundled in the 1, 3,
or 5-year subscription of the Full Guard
Premium BundleCan be purchased as an
optional upgrade from Standard Support for
1, 3, or 5 years. It offers a 24 hour up
front^^
hardware replacement, automatic software
updates as well as technical 24x7 support
via Astaro engineers.
^24
Hour Bring in Hardware Replacement:
Included with Standard Support services. It
is the same as the 72^^^
Hour bring in service mentioned above but
instead of 72 hours it is 24 hours on the
replacement unit. Also, the 24 hour bring in
service is valid throughout the purchased
security application (Network, E-mail,
Web, or Full Guard Bundle) subscription
period of 1, 3, or 5 years.
^^24
Hour Up Front Hardware Replacement:
Included with Premium Support. The end-user
sends the defective device to Astaro at
their own risk and expense. A replacement
unit will be sent within 24 hours after
notification and receipt of an RMA number at
Astaro's expense. The 24 hour up front
service is valid throughout the purchased
premium support upgrade or Full Guard
Premium Bundle contract of 1, 3, or 5 years.
^^^72
Hour Bring In Hardware Replacement:
Included with the basic unit with no
additional Security Applications (i.e.
Network, E-mail, and/or Web, Full Guard or
Full Guard Premium Bundles). The end-user
sends the defective device to Astaro at
their own risk and expense. A replacement
unit will be sent out within 72 hours
FOLLOWING RECEIPT of the defective device.
It is well advised that the end-user obtain
a tracking number for the shipment of the
unit so they know when it has been received
by Astaro and for any claim purposes that
may arise. If an end-user receives a broken
appliance (DOA) they will be entitled to a
24 hour upfront^^
service - valid for the FIRST 30 days from
the PURCHASE date. The 72 hour bring in
service is valid throughout a period of
1-year from the PURCHASE date.
